Privacy at Safeways Travel
Effective date: 5 September 2026
Safeways Travel operates safewaystravel.com. This notice explains the types of information that may be collected through this website and how that information may be used when you contact us or use our online services.
Information you provide
When you send an enquiry, request package information, contact our team, or subscribe for updates, you may provide information such as your name, email address, phone number, journey or package preference, and message. If you proceed with a booking, additional travel or identification information may be requested through direct communication as needed to arrange the service.
Technical information and cookies
The website may process basic technical information such as browser, device, IP or log data, and may use cookies or similar technologies for website operation, security, performance, analytics, and user preferences. You can manage cookies through your browser and any consent controls made available on the website.
How information may be used
Information may be used to respond to enquiries, provide requested Hajj, Umrah or travel information, support bookings and travel arrangements, send updates you have requested, operate and secure the website, improve website performance, and meet applicable administrative or legal requirements.
Service providers
Where necessary to provide a requested travel service, relevant information may be shared with service providers involved in the arrangement, such as airlines, hotels, transport providers, travel or visa-processing partners, and technology or communication providers that support the website and our customer service.
Retention and security
Information is retained for as long as reasonably needed for the purpose for which it was collected, for ongoing customer service, or for applicable operational and record-keeping requirements. Safeways Travel uses reasonable administrative and technical measures intended to protect information handled through the website.
Your choices
You may contact us to ask about information you have submitted, request correction of inaccurate details, request deletion where appropriate, or ask to stop receiving optional updates. Some information may need to be retained where required for an active booking, record-keeping, dispute resolution, or other applicable obligations.
External links
The website may link to third-party websites or services. Their privacy practices are governed by their own notices and are not controlled by Safeways Travel.
Changes to this notice
This notice may be updated when website features, services, or information-handling practices change. The effective date above indicates the current version.
Contact
For privacy questions or requests, contact Safeways Travel at info@safewaystravel.com or call +254 740 221 302. Office: Avenue House, Suite 2 Ground Floor, Banda Street, Nairobi, Kenya.